Creditor Portal

Welcome to the Keystone Recovery Creditor Portal.

On this page you will find various guidance that may be of interest to you as a creditor of an insolvency process.

If you have received a letter from us directing you to this page to access documentation specifically in respect of any insolvency process please insert the username and password specified within that letter below, and you will be directed to that case specific page.


Impartial information for creditors

The Association of Business Recovery Professionals (“R3”) has launched a website to provide a step-by-step guide to the various insolvency processes for unsecured creditors. Please visit http://www.creditorinsolvencyguide.co.uk/

This website will play an important part in helping creditors to navigate their way through the insolvency process and will also assist creditors in having the processes & key terms explained. At Keystone Recovery we have always welcomed creditor involvement and interaction. R3 is advocating this approach, informing creditors that the more they get involved in the insolvency process, the better the outcome is likely to be for them.

Please see below R3 guidance for unsecured creditors:

Guidance for unsecured creditors in Administration
Guidance for unsecured creditors in Compulsory Liquidation
Guidance for unsecured creditors in Voluntary Liquidation

Rights under insolvency legislation

Guidance to members and creditors about how to request further information regarding the conduct of the administration, winding up or bankruptcy and what steps a member or creditor can take if they do not agree with the quantum of the remuneration and expenses that have been drawn are set out with the Insolvency (England and Wales) Rules 2016. Links to the relevant Rules are below:

Rule 18.9 – Creditors’ and members’ requests for further information in administration, winding up and bankruptcy
Rule 18.34 – Remuneration and expenses: application to court by a creditor or member on grounds that remuneration or expenses are excessive

Information on fees

In addition to the website, R3 have issued a number of Statements of Insolvency Practice (“SIP’s”) which provide Insolvency Practitioners with good practice guidelines about their conduct and dealings with insolvency assignments.

SIP 9 deals with the remuneration of an Insolvency Practitioner and the information the practitioner is obligated to provide to creditors to enable them to properly consider the basis on which such remuneration is drawn. The current SIP allows for such information to be provided to creditors by electronic means.

Please click on the specific link below to access the information relevant to the type of case being dealt with by Keystone Recovery. Should any creditor wish to receive a copy of this information by post, please do not hesitate to contact us and we will be pleased to assist with such a request.

Administration Fee Guide
Liquidation Fee Guide
Voluntary Arrangement Fee Guide

Creditors’ or Liquidation Committees

Creditors may elect to form a committee during an insolvency process and we will provide instructions to creditors of how to achieve this as part of any decision procedure. A guide for creditors which explains the role of a committee and essential information, including its responsibilities, can be obtained by clicking here

Online Dispute Resolution Platform

For the avoidance of doubt, Keystone Recovery Limited does not offer any services to corporate clients or individuals via an online service only. Whilst our website sets out the services we offer to potential clients, all terms of engagement are agreed after a formal consultation or a meeting has been held. If you form the opinion that Keystone Recovery Limited has provided you with an online service and you are unhappy with the level of service that has been provided, please contact us and we will direct you to the Online Dispute Resolution Platform.

Provision of Services Regulations 2009

The following information is given in accordance with the Provision of Services Regulations 2009.

General

Keystone Recovery Limited is a private limited company incorporated in England (number 08160224) whose registered office and principal trading address is Suite 801, West Plaza, 144 High Street, West Bromwich, West Midlands, B70 6JJ

Insolvency Appointments

Laura Walshe is an Insolvency Practitioner (IP No. 26250) licensed in the United Kingdom by the Insolvency Practitioners Association.

Work undertaken under insolvency appointments is subject to insolvency law and regulation (primarily the Insolvency Act 1986, the Insolvency (England and Wales) Rules 2016, The Insolvency Regulations 1994 and The Insolvency Practitioners Regulations 2005), court practice notes and the Statements of Insolvency Practice.

All insolvency practitioners are also expected to comply with the Insolvency Code of Ethics.

Data protection

Keystone Recovery Limited are registered with the Information Commissioner as data controllers.

Quality of Service

Keystone Recovery Limited aspire to provide a professional service to all companies and individuals with whom we have dealings and we take pride in the service we provide and always do our best to deal with matters arising in a timely manner. If at any time you are concerned about any aspect of the service we provide, please be aware that we have a formal complaints procedure which you can use if you are dissatisfied. If you would like a copy of our formal complaints procedure, please speak to Harinder Chahal or email harinder@keystonerecovery.co.uk

For any issues which arise in relation to an insolvency appointment, you should contact the appointed insolvency practitioner in the first instance and/or, if necessary, the Insolvency Complaints Gateway, run by the Insolvency Service.

You may also contact the Information Commissioner about the way in which we have handled your personal data.

Employers & Public Liability:

Keystone Recovery Limited has employers’ liability insurance and public liability insurance in place and this is underwritten.

Professional Indemnity Insurance

In accordance with our professional body rules we are required to hold professional indemnity insurance. Details about the insurer and coverage will be provided on request or can be found at our principal trading address.

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